RETURN POLICY
Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
Only partial refunds may be granted in certain situations, including:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your returned item has been received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund request.
If your refund is approved, your refund will be processed, and a credit will automatically be applied to your original payment method (such as your credit card) within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund:
- First, check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank, as processing times may vary.
If you have completed all of these steps and still have not received your refund, please contact us at:
Sale Items (if applicable)
Only regular-priced items may be refunded.
Unfortunately, sale items are non-refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at:
and send your item to:
Borelis Boutique
81 Hurley Rd
Ajax, Ontario, L1S 1N5
Canada
Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves first to give it to you later, we will issue the refund to the gift giver, and they will be informed of the return.
Shipping Returns
To return a product, please mail it to:
Borelis Boutique
81 Hurley Rd
Ajax, Ontario, L1S 1N5
Canada
You are responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item valued over $75 CAD, we recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.