FAQ

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Your order is shipped within 2 to 3 days. Our average delivery times are then 5 to 21 business days worldwide.

Where do we deliver and what are the shipping costs?

We deliver worldwide. Shipping costs are FREE for every order.

Where are you from?

Our company is based in Canada.

Who delivers my item?

Your items are delivered through your local postal service.

What are the delivery hours?

Items are delivered according to your local post office's terms.

What happens if no one is home?

Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your post office where you can pick it up.

I entered the wrong address, what should I do?

Don't worry — if your order hasn't been sent yet, contact us immediately and we'll be happy to update your information. Otherwise, and in accordance with our general terms of sale, once an order has been shipped from our warehouse, no changes can be made.

Is your site secure?

This site is 100% secure — and in fact, one could even say it's 300% secure. Here's why: First, the site you're visiting is on an HTTPS server (the small green padlock on the left side of the URL is there to remind you). Most sites only secure their "cart" and payment-related pages. On this site, ALL PAGES are secured and cannot be hacked or targeted by malware. Finally, regarding payment, we use Stripe and PayPal, which are the gold standards for transaction security on the internet.

What are the payment methods?

Currently, you can pay by credit card or via PayPal on our site. We do not accept bank checks, wire transfers, or cash on delivery.

What happens if I'm not satisfied with my product?

We offer a 100% satisfaction guarantee! If, for any reason, the product doesn't meet your expectations, you can return it within 14 days of receipt and we will fully refund the price of the item once it arrives back with us. However, all returned products must be in perfect condition and return shipping costs must be paid by you. Proof of postage should then be sent to us by email as proof of delivery.

Still have questions?

If you have any further questions, you can contact us by email at contact.borelis@gmail.com.